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Frequently Asked Questions
Cell Device Setup Guide
When you first receive your cell device, DO NOT power it on. You will need to connect it to the ControlByWeb Cloud...
How do I set up the unit for my network?
ControlByWeb devices can connect to a network with either a static IP address or by using DHCP. There are a...
How to Set Up Email Notifications
Step-by-step instructions on how to set up email notifications with ControlByWeb products. ControlByWeb products can generate email messages, notifying the...
Accessing CBW Modules from Internet
Learn how to access your ControlByWeb module from outside of your local network. The following is not a step-by-step tutorial...
How to Extend Temperature Sensors
How to extend 1-Wire temperature/humidity sensors using a Cat5 cable, and connect to ControlByWeb devices. Multiple temperature and/or humidity sensors...
Installing Products in Outdoor Locations
Learn how to properly install products in outdoor locations. MOISTURE PRODUCTS – ControlByWeb units are designed with wide operating temperature ranges...
Protecting ControlByWeb Devices From Over-Voltage Conditions
Learn how to reduce the risk of over-voltage conditions, such as lightning damage to ControlByWeb products. This briefly describes where...
Backup and Duplicate ControlByWeb Device Settings
CBW Settings utility to backup/duplicate settings for other ControlByWeb devices. The X-600M and our 400 Series units (X-401, X-410, etc.)...
How to Eliminate False Temperature Alarms in Freezer Monitoring
Step-by-step instructions on how to eliminate false alarms from your ControlByWeb freezer monitoring devices. Basic Temperature Alarm Logic False alarms...
Email Troubleshooting
Troubleshooting tips for common email issues. For email troubleshooting, there are a few things you can try: “Failed DNS Lookup” —...
Error in temperature sensor reading
Common questions about temperature sensor errors. ControlByWeb devices are compatible with any one-wire (DS18B20) digital temperature sensor. These include the X-DTS-U,...
What are scripts and how are they used
Explanation about what BASIC and LUA scripts are, and what they are used for. Several ControlByWeb products have the ability...
How do I enable logging?
Logging can be easily accessed in your device’s settings. Logging is disabled by default and will need to be enabled...
How To View Log Files in Excel
Note: Excel is a third-party program. Any differences may be based on version/OS. We do not provide support related to...
Reset to Factory Defaults: ControlByWeb Ethernet Devices
Do you need to reset your ControlByWeb device to factory defaults? The following steps will help with that. Resetting your...
Why We Don’t Include Power Supplies?
Most ControlByWeb products are sold without a power supply. We do this to save you money. ControlByWeb products are powered...
What’s the difference between the X-400 and X-600M?
Learn the differences between two of our most popular and powerful controllers. Both the X-400 and the X-600M are expandable...
ControlByWeb Products Wireless Compatibility
Learn how to use ControlByWeb products wirelessly. Yes, all ControlByWeb Ethernet products are compatible with wireless networks, although they will...
Viewing & controlling multiple products from one location
Learn how to access and control ControlByWeb modules on one control panel. There are several options available to view inputs...
What data plan should I buy?
We offer 3 different cellular data plans: A cellular data plan can be purchased after purchasing the device. Each device...
Accessing The Control Page on a Mobile Device
The ControlByWeb mobile app can be extremely convenient for some users, while others find that accessing the Control Page on...
ControlByWeb® Firmware Updates
Firmware files can be downloaded from the product page of each device in the “Manuals & Downloads” tab.400 Series Firmware...
Cell Device Setup | From Purchase to Deployment
Video Transcript You’ve decided that a ControlByWeb cell unit is the perfect fit for your application. Now how do you...